Return & Refund Policy
At Bulk Toys USA, customer satisfaction is our priority. We strive to ensure that every order meets your expectations.
🔄 Return Eligibility
We accept returns within 7 days of delivery, provided that:
The item is unused and in its original condition
The product is in its original packaging
Proof of purchase is provided
❌ Non-Returnable Items
The following items are not eligible for return:
Opened or used products
Clearance or sale items
Customized or special-order products
Products damaged due to misuse
📦 Return Process
To initiate a return:
Contact our support team
Provide order details and reason for return
Ship the product to the provided return address
Customers may be responsible for return shipping costs unless the item is defective.
💰 Refund Process
Once the returned item is received and inspected:
Refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
⚠️ Damaged or Defective Items
If your product arrives damaged or defective:
Contact us within 48 hours of delivery
Provide photos or video evidence
We will offer a replacement or refund based on the situation.
🔁 Exchanges
Exchanges are available for defective or damaged items only, subject to product availability.
